Terms & Conditions

1. General Use

This website is operated to provide information and sell tissue and hygiene-related products in bulk to businesses and customers. By using this website, you agree to:

• Use the website only for lawful purposes
• Provide accurate and complete information when making enquiries or orders
• Not misuse or attempt to disrupt the website's functionality

We reserve the right to restrict access to any user who violates these terms.

2. Products and Pricing

All products listed on the website are subject to availability. We strive to ensure that product descriptions, images, and prices are accurate. However, we reserve the right to:

• Correct any errors in pricing or descriptions
• Modify or discontinue products without prior notice
• Update pricing at any time

Bulk pricing may vary depending on quantity and order requirements.

3. Orders and Payments

Orders placed through the website may be subject to confirmation. We reserve the right to:

• Accept or decline any order
• Request additional information before confirming an order
• Cancel orders due to stock availability or pricing errors

Payment terms may vary depending on the order arrangement, including advance payment or agreed credit terms for approved customers.

4. Delivery and Fulfillment

Delivery timelines may vary depending on location, stock availability, and logistics arrangements. While we aim to deliver within the estimated timeframe, we are not liable for delays caused by:

• Courier or logistics partners
• Weather conditions
• Force majeure events
• Incorrect delivery information provided by customers

Customers are responsible for ensuring that delivery details are accurate.

5. Returns and Product Issues

If products received are defective, damaged, or incorrect, customers should notify us within a reasonable time after delivery. We may arrange for:

• Replacement of defective items
• Partial or full refund (subject to assessment)

Products must not be used or altered before reporting the issue.

6. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from:

• Use of the website
• Delays in delivery
• Product availability issues

Our total liability shall not exceed the value of the product purchased.

7. Privacy

Your personal data is handled in accordance with our Privacy Policy and in compliance with the Personal Data Protection Act 2010. Please refer to our Privacy Policy page for details on how your information is collected and used.

8. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be posted on this page and will take effect immediately upon publication.

9. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia. Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of Malaysia.