Shipping & Delivery Policy

1. Order Processing

All orders are subject to confirmation and product availability. Once your order is confirmed:

• Orders are typically processed within 1–3 business days
• Bulk orders may require additional preparation time
• Our team may contact you to confirm order details before dispatch

Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Coverage

We currently deliver to selected locations within Malaysia. Delivery availability may vary depending on:

• Delivery address
• Order quantity
• Logistics arrangements

For large bulk orders, delivery arrangements may be coordinated separately.

3. Delivery Timeframe

Estimated delivery timelines:

• Klang Valley: 2–5 business days
• Other areas in Peninsular Malaysia: 7–10 business days
• East Malaysia: Delivery timelines may vary depending on logistics arrangements

These delivery estimates may vary depending on stock availability and courier schedules.

4. Shipping Fees

Shipping charges may vary depending on:

• Delivery location
• Order volume or weight
• Logistics provider

5. Delivery Conditions

Customers are responsible for ensuring that:

• Delivery address is accurate and complete
• Someone is available to receive the goods during delivery
• Suitable access is available for delivery vehicles when handling bulk items

If delivery fails due to incorrect information or unavailability, additional charges may apply for re-delivery.

6. Damaged or Missing Items

If you receive items that are damaged during delivery, incorrect products, or missing from the order, please notify us within 48 hours of receiving the delivery.

Our team will review the issue and may arrange for:

• Replacement of damaged items
• Partial refund or order adjustment where applicable

7. Delays

While we aim to deliver within the estimated timeframes, delays may occur due to:

• Courier or logistics disruptions
• Weather conditions
• High order volume
• Unforeseen circumstances beyond our control

We appreciate your understanding in such situations. If you have concerns about a delayed order, please reach out to us via WhatsApp or email.